24 Center's core activities focus on providing rapid assistance for building services challenges such as water damage, electrical work and locking challenges. We serve not only private and commercial customers, but also building societies, management companies and maintenance companies. Behind all this is our strong B2B team, including Verneri Pasanen. In this blog, we take a closer look at Verner and his typical working day.
From summer intern to permanent expert
Verneri Pasanen first started working at 24 Center as a summer employee in 2019, when her fixed-term contract ended. However, it happened that soon after, 24 Center signed a new contract with a major corporate client, and soon Verneri's phone rang. He was offered a permanent position in corporate client relationship development and maintenance.
Verneri's educational background is in security and risk management. During his studies he worked in the security sector. Prior to his studies, he gained experience in sales. She also has work experience in the construction industry. Thanks to his varied education and work experience, he has developed a comprehensive understanding of the details of building services engineering and strong customer service skills.
As a counterbalance to work, Verneri is an active exerciser. He regularly goes to the gym, plays padel and ice hockey. Family is particularly important to him and plays a key role in his free time. In particular, the young addition to the family keeps the new father busy.
Active communication with customers guarantees quality
A typical working day involves a wide range of tasks related to customer relations. Verneri attends and prepares for client meetings on a daily basis by producing the necessary materials. In addition, she is involved in new client acquisition by identifying potential new business clients and arranging meetings with them. In addition to companies in the construction business, Verner's clients include housing associations, property management companies and maintenance companies. His varied work ensures that he keeps abreast of developments in his field and is able to offer his clients the best possible solutions.
Good communication is key to the quality of the service we provide. Verneri maintains a constant dialogue with its clients, emphasising the importance of close communication in effectively and sometimes anticipating their needs. In the case of housing associations, for example, maintenance work must be carried out preventively or regularly, taking into account the changing seasons. Verneri actively contacts customers to find out how 24 Center can best help them. The goal is to create a smooth customer experience, and when this is achieved, Verneri feels successful in his work.
A building management company, a property management company or a company providing maintenance services! No two companies are the same, so we draw up an individual contract for each building services company and housing association. Our commitment to fast and quality service adds value to every partnership. We want to make sure that the services we offer meet your needs and expectations. Read more about B2B cooperation opportunities.
Emerging home automation is part of the future of building technology
As for the future of building technology, Verneri mentions the development of technology and how it will also be an integral part of 24 Center's services. Perhaps in the future we will be at the point where customers will no longer have to place orders themselves. Instead, the equipment, such as the plumbing and the sensors installed in it, will detect the fault itself. The service request is then automatically sent to the maintenance company.
As the automation of building technology develops, working life will also change in the future. Perhaps the work itself will become more and more like working in an entrepreneurial way. 24 Center has prepared for this change by providing a platform where building services professionals can register and join a network of partners.
It's easy to join a partnership network. 24 Center has the 24 Center Partner app. By downloading and registering for the app, a contractor providing building services repair and installation services can apply to become a service provider. Read more about the possibilities of the Partner Network.
Contact 24 Center
In the business sector, it pays to sign a cooperation agreement with 24 Center. "Ordering from 24 Center is extremely easy. One phone call is all it takes to get things done, and customers get peace of mind when ordering services from us. Our extensive network of partners enables us to provide nationwide and diverse assistance. One number can solve a wide range of challenges," says Verneri, summing up 24 Center's unique customer concept. Take a look here to find out in advance which business customer agreement could suit your company?
An entrepreneur or person responsible for the business of the company. Are you an equipment manufacturer specialising in building services support? Does your business operate in a physical commercial space? Are you a building services professional who wants to expand your customer base with minimal marketing effort? Find out what opportunities a business contract with 24 Center can offer you.
At 24 Center, we are ready to discuss all kinds of cooperation opportunities and explore what kind of contract model would best suit your building society and business. Are you interested in cooperation opportunities with 24 Center? Contact us and we will tell you more.
