There has been some worrying news from around the world recently, with implications for the construction sector. Several new construction companies have gone bankrupt. However, the situation has not been quite so worrying for building maintenance and repairs, as housing and home maintenance are part of basic needs. Unfortunately, a burst pipe or a power cut does not wait for the economic downturn to level off, but must be dealt with immediately. The new construction industry has a large pool of skilled building services professionals whose knowledge and skills are in demand for renovation and home maintenance tasks.
24 Center is a solution for building services professionals who have recently lost their jobs in a wave of bankruptcies. Want to start a business but wondering where to find customers?
In this blog post, Kalle Matikainen, responsible for the 24 Center partner network, and Timo Mäkinen of LVI-Service Mäkinen Oy, talk about the cooperation between the two companies and the advantages of the cooperation between service provider and service supplier. At the end of the post, they also explain how you can join the 24 Center service provider partner network with your company.
Joining the Partnership Network is straightforward
24 Center's partners are building technology companies of different sizes and from different sectors. The partners are mainly limited companies with less than 20 employees, but an individual can also become a partner of 24 Center, for example as a light entrepreneur.
It's easy to join a partnership network. 24 Center has the 24 Center Partner app. By downloading and registering for the app, you can apply to become a partner.
"After registration, we contact the company's contact person, agree on more detailed pricing criteria and ensure that the company has the necessary resources in place, including the necessary qualifications for licensed work. This information is always checked before a contract is signed. The partner company is responsible for its own operations and the quality of the work, including occupational safety, employer and site obligations and other legal obligations and insurance," says Kalle Matikainen of 24 Center, explaining the process of joining the partner network.
24 Center wants to make sure that the professionals in the service network are the best in their field, and that the quality of their work is consistently high. This is monitored, for example, through customer satisfaction surveys. Customer satisfaction with 24 Center's service and installers has long been above 9/10.
Timo Mäkinen, founder of LVI-Service Mäkinen Oy, has been a member of the 24 Center partnership network for about two years. He describes the cooperation as highly functional. "I regularly receive job offers through the app. Cooperation with 24 Center has brought a wide range of jobs, both urgent on-call work and pre-arranged non-urgent tasks," Mäkinen says, adding that the partnership has allowed him to expand his own market area, as good and competent professionals are often called back to do maintenance and repair work. "Timo's input has been something that we have received praise for from our customers," says Matikainen.
Open communication ensures high quality
24 Center has profiled itself as a service provider of high quality standards. Especially for urgent and acute building services needs, 24 Center is a service that customers can rely on. The seamless flow of information between all parties involved is of utmost importance. The 24 Center Partner applicationhas been developed together with partners to ensure a smooth flow of information.
However, cooperation between 24 Center and the partner network is not only based on electronic channels, and Mäkinen highlights how easy it is to reach a 24 Center contact person by phone. "Often, many problems are solved with a quick phone call, as opposed to several e-mails," says Mäkinen, and Matikainen adds, "24 Center is based on good communication, and if there are gaps, they are corrected immediately."
The 24 Center Partner application handles all the administrative aspects of the work. Job offers arrive in the app, where a professional in the partner network confirms that the job has been accepted. Once the offer has been confirmed, the professional receives details of the item to be serviced and the customer's contact details. Once the job is completed, it is marked as completed, after which the remaining administrative and after-sales tasks are completed. The app is designed to be easy to use and can be relied on even on a hectic job site from time to time.
Want to join the 24 Center network of professionals?
24 Center operates nationwide in Finland, Sweden and Norway. There are around 1200 partner companies in total. The partner network covers the entire building services industry. Most orders come from the electrical, plumbing, drainage, locking and refrigeration sectors, and there is a continuing need for more skilled workers, especially in these sectors.
Here's a brief summary of the accession process:
- Download the 24 Center Partner app for free on your smartphone from Google Play (Android) or the App Store (iOS).
- Register and enter your company details in the app.
- 24 Center will contact you to agree on pricing criteria, areas of activity and other relevant matters. It will also ensure that the necessary permits and resources are in place.
- After that, cooperation is active and you can receive work when it suits you best.
Do you have any questions about the 24 Center Partner app or would you like to know more about the cooperation or the partner network? On the Partnership page you will find everything you need in a nutshell. You can also always get support for gigs or help using the app by phone on 020 144 2471.
