24 The Centre has continued to operate at a high level of activity. We have already been able to help more than 2 700 customers. We regularly collect feedback from all our customers to help us improve our services. A big thank you to everyone who sent us feedback and ideas for improvement. Feedback and ideas are very important to us because they help us build deeper relationships with our customers.
Read our most interesting customer feedback:
Feedback to our 24/7 on-call staff:
"The service was friendly and made every effort to get us help quickly. Informed us when they had an installer and gave us an exact time when the installer would be able to arrive." - Locksmith, Heinola
"We were very disappointed as it took us over half an hour to get the author, although the website says that the author can be there in up to 15 minutes. On the phone it was explained that this was only for the city centre, but this was disappointing as the waiting time was long in the Oulu area. The first perpetrator had cancelled and was unwilling to come to our address to do the work, apparently because he was afraid of not getting paid. This should not affect us in any way as a customer and our ability to receive service. Overall, we were left with an unprofessional and untrustworthy impression of your services. The installer genuinely wanted to help and was very professional, the workmanship was thorough and quick and he was friendly. In the end, everything went well.´´ - Locksmith, Oulu
"Nice job getting a partner returning from Houtsakri to take care of our water problem! Access to help in the archipelago is not exactly a one-way street." - Water pump repair, Korppoo
Feedback 24/7 to our installers:
"Help came very quickly, but it was a Saturday evening. Very efficient service and a professional installer." - Electricity on call, Tampere
"The ice maker in the nightclub broke, the installer was there quickly and got the job done. Professional humorous guy who clearly explained the problem and how to fix it." - Refrigerator emergency service, Tampere
"We had several people (a carpenter, a fitter and an electrician). All did an excellent job, were courteous and professional as customer service representatives, and were very helpful. I particularly appreciated the flexibility in getting the necessary parts and tools, as well as the workers on site at the same time. The location was at 21 Industrial Street at the beginning of this week, the people who worked there could be given personal thanks and feedback for their excellent service." - plumbing, Helsinki
"Thank you for your repair in Galtby, Korppo; it was great to have service here in the archipelago so quickly. We'll be back when it looks like something in the well-water system needs to be replaced." - water pump repair, Korppoo
