24 Center is off to a flying start, thanks to our customers. We have already helped more than 1 700 customers in the first year. We regularly collect customer satisfaction feedback from all our customers, which we use to improve our service. Our customers have been mainly very satisfied with our overall service and four out of five would be very likely to recommend us to their friends when they need any building services. 98% of our customers would recommend our on-call service to their friends.
Read our most interesting customer feedback:
Feedback for our on-call staff:
"My request was to repair the window of the summer cottage door, the contractor was found soon, but they arrived the next day, which - considering the circumstances - was quite a good achievement, luckily it didn't take longer and fortunately the repair visit was successful without us having to travel to the site; thank you for that! The customer service agent found the repairer in less than an hour!"
- Glass emergency service work, Hämeenlinna
"My urgent contact request was answered immediately and the customer service representative was very friendly and gave me the impression that they were interested in solving my case"
- Plumber job, Espoo
"Gave good basic information about your operation (contacting the installer), billing and also the household credit."
- Sewer opening, Vantaa
Feedback to our installers:
"A professional person. Very positive that he took off his outdoor shoes in the hallway - a small thing, but nice not to have to trudge in with them on, especially now that there is snow, stones etc.."
-Plumbing work, Espoo
"Very professional and courteous service. On first contact, he took stock of the situation with many questions about how I had "taken control of the water leakage". As the situation was no longer acute we arranged a "home visit" in the morning. The installer arrived at the agreed time and I immediately noticed that he was professional and was able to provide a lot of useful tips and guidance. He knew immediately what to do, what had caused the damage and told/suggested the wisest way to proceed with the repair. 10+"
- Repair of frozen IV machine pipes, Hyvinkää
"An excellent plumber. Friendly, clear, tidy, thoroughly knowledgeable, helped me move on from the situation so I didn't have to wonder how to proceed next. 10+. I cannot praise him enough. It's rare to come across such great people in their field."
-Sewer opening, Espoo
"The locksmith was so nice, considerate and human in a tight spot. And professionalism! Thank you!"
-Security lock installation, locksmith work, Helsinki
"The customer service agent was professional friendly listened to me and did the work quickly. He even vacuumed the floor to remove the parasites." "The sewer blockage was unblocked in good time on a long Friday morning."
- Suction truck work, Nurmijärvi
"The customer service was efficient in all aspects. The water leak was found and plugged within 30 minutes. The rapid response prevented the water damage from spreading to a large area."
-Plumbing work, Vantaa
"Very good installer. He came as soon as possible, knew the equipment and also knew how to fix the problem with the old burner. And he was friendly:)"
-Oil burner service, Vantaa
