The holiday was over and everyday life was ahead. Nieminen opened the front door of the apartment building and climbed up the stairs to the third floor. As he dug his keys out of his pocket, he could hear a quiet chatter inside. Forebodingly, Nieminen turned the key in the lock, yanked open his door and looked in dismay at the sight before him. There was a puddle of water on the kitchen floor and more seeping from somewhere under the sink. It was the worst sight Nieminen, who was enjoying a relaxing summer holiday, could have imagined at the moment. He lifted his suitcase onto the kitchen table, dug his mobile phone out of his pocket with trembling hands and immediately called the maintenance company.
The maintenance company of the apartment building had a contract with a local plumbing company. Unfortunately, they had their hands full - the water pipes rarely asked when it was a good time to break. There was a lot of work to do right now, and the maintenance company couldn't promise Niemise a plumber would be there immediately. Nieminen watched the water spill onto the parquet floor and thought he would probably need another holiday straight away.
The situation was critical and difficult, as both Nieminen and the maintenance company understood. A major water damage in an apartment block could be the start of many really bad and big things. Every minute spent was now crucial. A professional should be called in immediately, or else the damage would not be easy to clear up. The maintenance company set out to find another plumbing company, and that's when they found 24 Center. "A building services professional on site in up to 15 minutes." That sounded good, and soon the customer service center phone rang.
24 The Center received a description of an incident involving a pipe leak in an apartment building. Customer service representatives relayed the alarm to their extensive network of partners, and before long, a plumber was packing the necessary tools into his van. The car headed for an apartment building where water was pouring into the kitchen and Nieminen was brushing his hair.
It took 15 minutes for Nieminen's door to open. A professional had arrived and work started immediately. Half an hour later, 24 Center reported to the maintenance company that the work was now complete and the situation had been rectified. The challenging and busy situation had been handled with flying colours. Nieminen was able to spend the rest of the evening in peace and prepare for the coming work week. The speedy handling of the situation until the end saved the situation from becoming critical. The maintenance company was happy that the serious situation had been brought under control despite the urgent schedule. Another 15 minutes before the plumber arrived and the situation could have been much worse.
24 Center's speed, good service and accurate reporting impressed the maintenance company of this apartment building. To avoid similar difficult urgent situations in the future, they contracted 24 Center. This contract minimised the risk that in the future one of the residents would have to wait too long for a technician in their broken home. In the future, they would no longer spend time looking for an available plumber while water wreaks havoc in their home. Now they had another way.
They would call the 24 Centre, where help would be dispatched quickly, whatever the time or the task. Friendly and professional building services professionals would make sure that everyday life in the apartment building runs as happily as possible.
