24 Center's professional staff is made up of experts from different fields. This ensures the most comprehensive service concept possible for both consumers and businesses in the building services sector. This blog post introduces Ismo Syvälähde, who is responsible for the operational management of 24 Center's Finnish unit.
Ismo Syvälähde started working at 24 Center thanks to his own activism. A colleague who worked at the company tipped him off about a job opening, so Syvälähde picked up the phone and contacted his supervisor. That started the process that led to the job interview and eventually to his hiring in customer service.
While working in customer service and problem-solving roles, she saw an opportunity for her own professional growth at 24 Center. This path has led him to his current business development roles. Ismo grew his experience by exploring different educational options and created the most suitable route to work for himself. With a basic automotive degree in his pocket, he applied to the University of Applied Sciences to study business administration in the sales programme, but put his studies on hold when he got a job at 24 Center. The variety of jobs offered him valuable practical experience and the opportunity to put his learning into practice.
Comprehensive skills are key: better understanding of the big picture
Working days are often busy and very rarely is any day the same, as Ismo is involved in many things. In addition to operational activities, he takes care of background tasks in customer service, such as organising customer service training and handling customer feedback. The job also includes some financial management tasks. In addition, she will be on-call in case of peak and emergency situations at the 24 Center Customer Service, providing assistance to customers with technical building challenges. The varied job responsibilities provide the opportunity to form a comprehensive overview of the next steps and priorities for 24 Center's business development processes.
Ismo finds it rewarding when he can see the results of his own efforts in concrete terms: development plans are implemented and they improve processes. In addition, positive customer feedback brings joy and cheer to his working day.
In his spare time, Ismo is a referee for the Football Association in the lower divisions and soon also in the upper divisions. Refereeing is a great way to get away from the hustle and bustle of work and everyday life. At the same time, the hobby provides exercise and develops the ability to make big, decisive decisions quickly.
24 Center's service concept is one step ahead of the others
When asked why he should turn to 24 Center, Ismo says: "24 Center's service concept is clear. We offer both urgent, fast response and non-urgent services. We have an urgent, fast and efficient service, with a clear focus on immediate, urgent and urgent solutions. Whatever the problem, the caller gets all the service they need in one call. Customers can be confident that a competent professional will be there, with a high quality work record. The customer saves a lot of time and effort when everything is done through the 24 Center."
Read more about 24 Center's service concept: 24 Center has the right professionals to take care of your home's building services challenges.
Ismo is optimistic about the future of 24 Center. Despite the current challenging global situation, there will always be a demand for installation and maintenance services. People are always in need of housing services and want to take care of their valuable possessions.
Looking at the future development of building technology, Ismo identifies a megatrend: the arrival of artificial intelligence in housing and repair services. In particular, thanks to AI, the development of building automation will take great leaps in the near future, creating many new opportunities for housing and its maintenance.
The coming years look promising, and Ismo Syvälähde will continue to work at 24 Center on business development. Innovation and change are just around the corner, and Ismo is ready to seize them and make them part of 24 Center's everyday life.
Contact 24 Center
In urgent cases, it is best to contact the 24 Center by phone: call 0100 2470. The number is available 24 hours a day, every day of the year.
In non-urgent cases, you can contact us not only by phone but also via chat. You can also leave a call request via the chat and we will contact you as soon as possible. To start a chat on our website, click on the yellow flashing ball in the bottom right-hand corner.
You can also use the online order form to order urgent work. Fill in the contact form and get help for the day of your choice. Alternatively, you can send an order and quote request by email to [email protected].
