Customer service expert Bjarne promises: the 24 Center's building services multidisciplinary experts provide the best customer service and the most effective solutions
24 Center's customer service is made up of highly skilled building services experts who can find a solution to any technical problem. As the company's name suggests, the customer service is on call 24 hours a day, so help is always available. The 24 Center can be contacted by phone, chat and online.
One of the experts in the customer service team is Bjarne Blomstedt, who has worked at 24 Center almost since the company was founded. Bjarne has extensive experience in a wide range of customer service situations from 40 years of experience. He also has extensive experience in IT-related tasks, which enables him to provide quick solutions to technical challenges. Bjarne has also designed and built his home from scratch, as there was no ready-made house model on the market that met his needs. This gives him practical experience and skills in single-family housing, as well as a broad understanding of the intricacies of building technology as it relates to housing and renovation.
Bjarne's customer service experience has played a key role in his career and has always been his favourite part of the job. She enjoys working with different people and her strengths include the ability to listen to customers' needs to find the best possible solution to their technical challenges.
What kind of contacts does 24 Center receive?
What makes 24 Center stand out in the market is that help is available when you least expect it. "Usually, the highest number of contacts comes when customers have arrived at home or even at a summer cottage and notice something unusual." Bjarne explains and continues, "These usually fall on a Friday afternoon or at the start of a holiday."
"The most typical contacts are usually related to electrical faults or pipe leaks. These are the situations where the insurance company requires a professional to be on site. Few people try to fix the problem themselves, preferring to call in a professional. There are also situations where a key has been left inside while walking the dog, and help is needed to open the door to get to work." Bjarne explains the most common contacts that require prompt action.
24 Center also offers services for non-urgent work tasks. "For example, one of the most common jobs is the installation of lighting fixtures. Especially in autumn, when the evenings start to get darker. Recently, however, we have received more orders for the installation of charging points for electric cars. This is clearly a growing need, and we are offering to help with this as well." Bjarne describes some of the most common unscheduled commissioned work.
A good foundation enables good growth
24 Center has a broad catalogue of services and a network of experts covering many different industries. To keep up-to-date, services are regularly reviewed, and customer service is supported by a service management system that allows the nearest professional to be dispatched to the desired destination with the level of urgency that the customer requires. With a single contact, the customer can get all the help they need quickly and easily.
When asked what Bjarne expects for the future, he says he expects the company to succeed and grow. "I've had the opportunity to see how a small company grows from a small player to a company that operates in several countries. In addition to Finland, we have operations in Norway and Sweden." Bjarne praises.