Opening the lock of a safe deposit box at work
It was a November morning when a problem had arisen in a bank in Helsinki that was starting to give staff a bit of a headache. One safe deposit box needed to be opened, but the key was lost. To make matters worse, the matter was extremely urgent.
The bank employee decided to take care of it immediately and called the 24 Center. She had heard that the service at the 24 Center is very fast. 24 Center's customer service team responded immediately and the order details were recorded smoothly. The bank representative was promised that the safe deposit box would be open within an hour of the call. He was very grateful and stayed on hold.
After a while, the locksmith called the bank employee in question and said he was on his way to the site. He asked some questions about the safe deposit box and the lock, and said he would be there shortly. The locksmith arrived at the location and drilled open the lock of the safe deposit box. He then stayed to install a new lock. After a while, he came back to tell the bank employee that the job was done. He also gave the new keys to the safe deposit box to the customer.
24 Center's invoice to the customer was:
Labour contribution: 198,00e
Service car allowance 69,00
Total: 267,00e
The customer was satisfied with the quality of the work, the speed and the customer experience. The customer service representative who answered the phone and the locksmith both scored a perfect 10 on a scale of 1 to 10. The customer's willingness to recommend was also 10. Good cooperation with the customer! Very good customer service! Quick arrival is important in these cases."
