On a June afternoon, a woman living in Ostrobothnia was on her way home from work. It was Friday and the working week was over. The thought of spending a lovely summer evening with friends was already on her mind. She arrived in her backyard, walked to the door of her house and opened it. All was not well.
There was a strange hissing sound from downstairs. The woman rushed downstairs, opened the door to the technical room and noticed that one of the pipes was spraying water profusely. The good weekend atmosphere was instantly replaced by desperate panic. The woman knew a plumber in the neighbourhood, whom she immediately tried to call. The phone rang for a long time until it went to voicemail. It was after five o'clock, so the woman assumed that no one was working at this hour. Moreover, the woman lived in the country, far from the cities where there were usually plumbers on call.
He searched online for plumbers on call. He found the number for 24 Center and called them. A customer service representative answered immediately and after hearing the situation, advised the customer to turn off the water supply to the main valve. She then took down the customer's details and promised an on-call plumber to attend the site as a matter of urgency. The customer specifically asked for the work to be done in a tidy manner.
The customer waited at home for over an hour until the installer arrived. The leaking pipe was repaired, the water was put running again. The customer's stress was relieved and the sunny summer evening could continue as normal.
24 Center's invoice to the customer:
On-call work: 396,00 e
Alarm surcharge: 267,00 e
Parts: 21,82 e
Total: e 694,82
The customer was very happy with the feedback. The willingness to recommend, the level of customer service and the work of the installer were rated 10/10 by the customer. The customer's free feedback was as follows: "The service worked well. The service was very good. The service was very good and he worked very well. The work was very good and he did a great job. We got help with our acute problem right down to the "last detail". It was confusing that such a service exists. We didn't know anything about such a service before but now we do. Definitely getting the company to a higher level of awareness. We came across this service quite by chance. I read a lot and look at advertisements. Maybe the pricing also needs to be reconsidered so that the threshold to use the service is lower."
