At 08.00 on a Tuesday morning in October, a call came in to the 24 Center Customer Service Centre. The customer needed an emergency high-powered vacuum truck to a site where the blower hoses needed to be sucked out of one of the rooms. The customer had called several places and no one was available even within the same week.
However, the customer service representative promised that a high-powered vacuum cleaner would be available on the same day. The job description was "Vacuuming of blowing wool, 3x4m room. The vacuum cleaner pipe must fit into a 20x20cm hole. On site today. Call customer before coming".
Our high-powered truck went to the site at the agreed time and completed the vacuuming job in less than two hours. The installer's description of the job was clear " 31.10 insulation removal by high power vacuum".
24 Center's invoice to the customer was:
Work share (high-powered truck on weekdays from 07:00 to 15:00): 598,00e
Waste collection fee: 16,37e
Total: 614,37e
The customer thanked the on-site high-powered truck driver profusely for his good service attitude. The customer gave us a 4 on a scale of 1-5 for customer service and a 5 for installation. The customer's feedback was "Good attitude to customer service. We got help quickly when we needed it!"
