frequently asked questions

June 2018 most frequently asked questions

1. Tenant in a building: 'I left my keys behind the door. Can you open the door?

Answer:
Yes, we can, but we recommend that you first contact the maintenance company or the property manager who may have a spare key. It's also worth remembering that a resident of a building society does not have the right to order work on the building society's account. As a rule, only the property maintenance company and the management company are entitled to place orders on behalf of the building society, in which case the order must come from the right party.

2. How much does it cost to install a dishwasher or washing machine?

Answer:
We have tailored package prices for dishwasher and washing machine installations.

Dishwasher and washing machine installation within three working days:
Packages include installation at the finished location, trial run and travel costs (plus installation of the washing tower mounting frame and dryer when ordering two machine installations). The installation of the dishwasher requires a safety rack under the machine, which can also be supplied at an additional cost.

APK installation package: 129 e / machine incl. VAT 24 %
PK installation package: 99 e / machine incl. VAT 24%

The package price does not include modifications to plumbing or cabinets, furniture door fittings for furniture-covered models, leakage bucket, or removal of the old machine. Does not include transport or carrying of household appliances. We do all additional work according to our hourly rates (min. billing 2 h + materials according to our prices).

Ask for our hourly rates from our on-call service on 0100 2470

3. Could I get a fixed price offer for high capacity logistics?

Answer:
We can send you a quote if you can send us an exact quote request. The request for quotation should indicate at least the material or materials to be vacuumed and the quantities, its possible hardness and wetness, i.e. the need for removal work, the length of the hose pull and possible rise from the ground, the working space and the height of the space, the tipping point if indicated by the customer or the space at the waste station that can be used. In principle, it is easiest and most cost-effective for the customer to carry out the high-capacity removal work on an hourly basis, billing only for the work done. A contingency factor must always be added to the contract price, because inevitably unexpected situations arise in high-capacity collection sites which take up time and resources.

Ask for our hourly rates from our on-call service on 0100 2470

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