Replacement of broken window glass with new one as an on-call service.
It was a Saturday morning in February. The elderly couple's wife woke up and walked into the living room as usual. Once in the living room, she was shocked. The large 3-paned window in the living room was completely shattered on the floor. There were also shoe prints on the floor. Someone had broken the glass during the night and had been inside the house. For some reason, the couple had not been awakened at all by the sound of the broken glass, which was also unusual. It was also getting freezing cold in the house.
Once the authorities had been called and criminal complaints had been made, there was a rush to get someone to fix the window. The lady called 24 Center. The customer service representative listened to the lady's story of what had happened with amazement and took down the necessary information from the customer and the property. She told the lady the on-call price and reminded her that home insurance would probably cover the full amount. A glazier would arrive within the hour.
The installer arrived on time and did the installation work. Soon the couple had their living room glass back intact and the temperature in the house started to rise again.
24 Center's invoice to the customer was:
Work contribution: 398,00e
Compensation for the service car: 69,00e
Material costs: 181,72e
Total: 648,72e
The client was so satisfied with the service that he sent us feedback immediately after the job via email: 'Thank you! Thank you so much for your kind message. Jyväskylä was very helpful and the service was excellent. I didn't even bother to ask for his name. No one hopes for such a morning rush. Senseless mischief. You saved one grandma and grandpa's day."