On a snowy Friday morning in January, 24 Center's customer service center received a call from a customer who needed a weight button and three time relays installed in his bajama. The work was urgent as the bayama was due to be used over the coming weekend. The customer service representative gathered information from the customer about the location, any special requests/needs, and a specific time.
24 Center's customer service representative dispatched a first-come, first-served automation technician who arrived at the site within hours of the call. The installation went smoothly. The Bajamaja started working like... well, like a Bajamaja.
24 Center's invoice to the customer was:
Working time on weekdays from 07.00 to 15.00: 218,00e
Service truck allowance 69,00e
Total: 287,00e
The customer was very satisfied with the fast and professional service. Our customer service representative scored the job reception a 4 on our scale of 1 to 5. The customer gave the installer a perfect 5 points. The free feedback was as follows: "Well done! Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Once the goal was clear, the job was done really well. I have twice ordered service from 24 Center, both times the service was fast and there were no problems in getting the job done. This level is good enough for us."
