We regularly collect customer satisfaction feedback from all our customers to help us improve our service. Our customers have been mainly very satisfied with our overall service and four out of five would be very likely to recommend us to their friends when they need any building services. 98% of our customers would recommend our on-call service to their friends.
A few extracts:
"The call with the customer service representative was good and calm, even though I was on edge, your customer service representative calmed the situation down. The installer was in touch almost immediately and came to fix the windows in the first instance. Now the screens have been replaced and the workmanship was good!"
- Glass Helpdesk, Vaasa
"Very professional installer who also answered the customer's questions in a friendly manner. A pleasure to watch someone who is professional and enjoys his work."
- Plumbing emergency service, Hyvinkää
"Very good service for an acute problem. The price is probably a bit high, but you can pay a little for fast and professional service."
- Plumbing emergency service, Raisio
"In an emergency, when the ec is flooded and one room is already flooded, the customer does not want to listen to music and queueing sounds. You responded almost immediately and promised a car immediately. Hsy told me not to take the car elsewhere but could not say what time their car would be there. They put on a work list, was the only answer we got from the 'girl' at the customer service desk."
- Suction car service, Helsinki
"A quick takeover of the situation stopped the leak and I felt in control of the whole situation. There didn't seem to be a suitable spare part, but luckily the original part was found and put in place. The responsibility for the installation work (i.e. no tune-ups, but proper) was also a plus."
- Plumbing service, Lappeenranta
"A miserable evening was made more pleasant when we quickly got the front door open. Of course there is a price for that rescue, no bill has been received yet, so I can't say how costly a blunder I made... So I can't say yet about the overall experience. The rescue part went well. And special thanks for the feeling of trust all the time, the company gave a reliable impression from the very first seconds on the phone. Proper introductions, recording of the call, etc. (I first called another company where the phone was answered with "Hello!". I thought I had accidentally called a friend. I had to ask myself if this was a locksmith... I certainly don't order a service that doesn't provide professional service right from the start.)"
- Locksmith, Helsinki
You can also read our unfiltered customer feedback: experiences 24 Center
